How can we help?

Find answers to common questions and ways to get in touch.

Updated October 16, 2026. The Mac and iCloud instructions below apply to Bankweek 1.6.3 and later when available. If you are using an earlier version, some options will not appear.

Contact

• Email: [email protected]
• Response time: We do our best to reply within 2 business days.

FAQs

• How do I bring my existing information to my Mac?
  • Keep your records on the device that already has them. Install a supported version on both devices, use the same iCloud Apple Account with iCloud Keychain available, and enable Settings → iCloud Sync → Automatic iCloud Sync on each. Allow the first sync to finish before adding records on the second device. You do not need to re-enter your information. If the app asks you to review existing data, read the choices before replacing anything.
• Does one purchase cover iPhone and Mac?
  • Full Access is a one-time purchase, not a recurring subscription. It covers the supported iPhone and Mac apps under the same App Store Apple Account. If access is not recognized, open Settings → Manage Full Access → Restore Purchase. The App Store account used for purchases is separate from the iCloud account used for data sync.
• Why has a change not appeared on my other device?
  • Open Settings → iCloud Sync on both devices and check the status, waiting uploads, and any conflict notice. Confirm both devices use the same iCloud account, can access iCloud Keychain, and have an internet connection. Leave the apps open while checking the first sync.
  • Changes save on the device first and sync automatically. Apple can delay delivery while a device is offline, asleep, or temporarily rate-limited. If a retry time is shown, Bankweek waits and retries automatically when it can run. Toggling sync or repeatedly reinstalling does not bypass that waiting period.
  • An upload confirmation does not by itself prove the other device has applied the change. If something is still missing after the status updates, contact support with the app versions, device types, and exact status message; you do not need to send an amount or full financial backup.
• What should I do with conflicting changes?
  • Open the conflict review and compare the entire linked action before choosing a version. The other version remains in recovery history. If you are unsure which version is correct, keep both versions retained and contact support instead of choosing at random.
• Is sync a backup? What happens when I delete a transaction?
  • Sync keeps devices consistent, so a deletion also reaches other synced devices. It is not an independent backup. Bankweek keeps recovery copies and change history for recovery; you can also use Settings → Import/Export CSV to make an export you control.
• How do I recover or reset data safely?
  • Use Settings → iCloud Sync → Local Recovery Copies or Review or Recover iCloud Data, and read the confirmation carefully. Restoring, replacing, or resetting cloud-linked data can affect your other devices. Preserve an export or recovery copy before making a replacement.
  • Reset All Data clears the active dataset but can retain previous data in recovery history. Turning sync off or deleting the app does not erase all iCloud, Keychain, export, or backup copies. Do not delete and reinstall as a first step for a sync problem. Contact support if your goal is to remove retained data completely.
• What data does the app store?
  • Financial entries and settings are stored locally. Optional iCloud sync sends encrypted financial sync data to your private Apple iCloud database. For storage, permissions, and deletion details, see BankWeek Privacy Policy.
• How do I report a bug?
  • Email a brief description, steps to reproduce, app version, and device/OS version. Screenshots are helpful after you hide sensitive financial details. Never send your Apple Account password, full card number, or security code.
• How do I request data deletion for support emails?
  • Email us from the address used and request deletion. We’ll confirm once complete.

Feedback

We’d love to hear your ideas. Send feature requests to [email protected]